![]() ![]() ![]() "We are starting to see some insurers send homeowners scope of works and putting money in their accounts," he said. More than 1000 homeowners across the country have registered with the service for help with insurance problems following the Auckland anniversary weekend flooding and Cyclone Gabrielle.Ĭlaims Resolution Service director Darren Wright said homeowners should get independent advice before agreeing to an insurer's payout. I want to take the time now to consider everything and make sure that everything is all sorted and clear." I want to go home but I don't want to rush through anything and end up causing more problems in the future. Jen said she had the help of friends who were in the building industry to navigate the scope of works. "Some of it's bits and bobs that add up and other parts, under floor insulation, is fairly significant." "Various things are not super clear, things that could have been reinstated but in the strip-out process have been damaged to the point that they can't be reinstated," Jen said. She said the exterior cladding was underestimated. "There's no replacement of underfloor insulation on there, there's no costs like requesting documents from the council and professional services," Jen said. She is disputing the $200,000 payout to ensure all costs are included. Jen is among 459 homeowners in Auckland who have asked the government's Claims Resolution Service for help with their insurance. There's quite a significant amount of damage if you can imagine water really gets in everywhere."įully insured, she said her insurer's offer had left out some aspects of the repair. "The walls need to be replaced, the kitchen, bathroom, ensuite need to be replaced. Jen moved out of her Mt Roskill house the day it flooded throughout in January, and described it as a total repair. Photo: RNZ / Rayssa AlmeidaĪn Auckland homeowner says the scope of works from her insurer to repair her flood damaged house underestimates the work needed. A house hit by flooding with damaged furniture piled up on a sodden lawn in the Auckland suburb of Mount Roskill (file picture). ![]()
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